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Wifi network not secure

iainplummer
Tuning in

on ‎01-08-2021 11:06

I'm getting a message from windows 10 saying that my wifi connection is not secure and the security standard will soon be obsolete. I've had the same router for about 10 years. I just upgraded my broadband and tv package. I got a new box but not a new router. Do I need to change my router ?

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎01-08-2021 11:15

If you still have the original Superhub 1, you should be getting a free upgrade to the Hub 3.  Phone in and request a replacement Hub 3.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
Forum Team
Forum Team

on ‎03-08-2021 11:25

Hello iainplummer

I have just checked from here and you do still have the original Superhub

I can ask an engineer to come out and swap this over 

Sadly we are not able to sent them out right now

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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