I have a hub 3. Only joined Virgin last month. In a months time frame I have changed my 5ghz wifi name and it will randomly change it back to the default VM******* name and require to enter the password again.
I have reset the router but it has just happened again.
D`o you mean the one SSID - or have you separated the 2.4 and 5 GHz bands by renaming them? Try a reset (and renaming again if you had split them).
Note that a pinhole reset on a Hub3 can be a bit problematic - so do it (again) EXACTLY this way (not as the VM website says!).
With the Hub switched "on", disconnect any ethernet connections and then push in the “reset pin” with the end of a paperclip/thin nail/SIM tray “tool” or similar (bigger items like ball point pen ends may not press it in far enough) until you feel it at the “stop point” and hold it there firmly for a "timed" minimum of 60 seconds do NOT manually restart the Hub at any time. Leave it 10' or so to stabilise and then your passwords/passphrase for both the Hub settings and the Wifi networks will revert to the two printed on the Hub sticker on its base/side/card. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub (it is a six digit numeric one).
See if that sorts it.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
seems to be a bug in the hub firmware at the moment with ssids randomly changing name.. many 5ghz networks are changing from the default (VM*****) to simply "1". your issue could be related to the same bug... 🙂