on 21-07-2021 10:09
I have my router sat in my living room, where its been for 4-5 years that i've had it but recently i am struggling with wifi speeds in other parts of the house. I could be in the next room and suddenly go from getting 100mbps to barely 1mbps to not even being able to get any internet.
It seems the only room the internet is stable is in the living room right next to the router. I have checked the cables and reset the hub but still it's the same.
I will post my router logs on the next post if that helps?
on 21-07-2021 10:10
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 723000000 | 11.3 | 40 | 256 qam | 40 |
2 | 539000000 | 11 | 40 | 256 qam | 17 |
3 | 547000000 | 11.1 | 40 | 256 qam | 18 |
4 | 555000000 | 11 | 40 | 256 qam | 19 |
5 | 563000000 | 11 | 40 | 256 qam | 20 |
6 | 571000000 | 11 | 40 | 256 qam | 21 |
7 | 579000000 | 11 | 40 | 256 qam | 22 |
8 | 587000000 | 11 | 40 | 256 qam | 23 |
9 | 595000000 | 10.9 | 40 | 256 qam | 24 |
10 | 603000000 | 10.8 | 40 | 256 qam | 25 |
11 | 611000000 | 11 | 40 | 256 qam | 26 |
12 | 619000000 | 10.9 | 40 | 256 qam | 27 |
13 | 627000000 | 10.5 | 40 | 256 qam | 28 |
14 | 635000000 | 10.4 | 38 | 256 qam | 29 |
15 | 643000000 | 10.5 | 40 | 256 qam | 30 |
16 | 651000000 | 10.9 | 40 | 256 qam | 31 |
17 | 659000000 | 11.1 | 40 | 256 qam | 32 |
18 | 667000000 | 11.5 | 40 | 256 qam | 33 |
19 | 675000000 | 11.4 | 40 | 256 qam | 34 |
20 | 683000000 | 11.1 | 40 | 256 qam | 35 |
21 | 691000000 | 11.1 | 40 | 256 qam | 36 |
22 | 699000000 | 11.5 | 40 | 256 qam | 37 |
23 | 707000000 | 11.5 | 40 | 256 qam | 38 |
24 | 715000000 | 11.4 | 40 | 256 qam | 39 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 3653 | 0 |
2 | Locked | 40.9 | 1035 | 0 |
3 | Locked | 40.3 | 1170 | 0 |
4 | Locked | 40.9 | 1834 | 0 |
5 | Locked | 40.3 | 1413 | 0 |
6 | Locked | 40.3 | 2214 | 0 |
7 | Locked | 40.9 | 2207 | 0 |
8 | Locked | 40.9 | 2456 | 0 |
9 | Locked | 40.3 | 2262 | 0 |
10 | Locked | 40.3 | 3179 | 0 |
11 | Locked | 40.9 | 2916 | 0 |
12 | Locked | 40.3 | 3222 | 0 |
13 | Locked | 40.3 | 4152 | 0 |
14 | Locked | 38.9 | 4591 | 0 |
15 | Locked | 40.3 | 4481 | 0 |
16 | Locked | 40.3 | 4460 | 0 |
17 | Locked | 40.9 | 3606 | 0 |
18 | Locked | 40.9 | 3169 | 0 |
19 | Locked | 40.3 | 4137 | 0 |
20 | Locked | 40.9 | 3775 | 0 |
21 | Locked | 40.3 | 3792 | 0 |
22 | Locked | 40.9 | 3356 | 0 |
23 | Locked | 40.9 | 2909 | 0 |
24 | Locked | 40.3 | 4027 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 39.5 | 5120 | 64 qam | 2 |
2 | 39400000 | 38.5 | 5120 | 64 qam | 4 |
3 | 46200000 | 38.5 | 5120 | 64 qam | 3 |
4 | 60300000 | 39 | 5120 | 64 qam | 1 |
on 21-07-2021 10:10
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 3 | 0 |
Network Log
Time Priority Description
20/07/2021 11:01:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/07/2021 10:42:42 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/07/2021 10:42:42 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 22:11:17 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 16:26:54 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 05:26:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/07/2021 11:40:2 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
15/07/2021 09:52:19 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/07/2021 12:56:23 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/07/2021 06:29:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/07/2021 20:37:54 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/07/2021 20:37:54 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 08:46:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 08:37:54 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/07/2021 08:37:54 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 23:02:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 08:59:59 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
05/07/2021 08:59:59 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 00:58:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/06/2021 19:15:49 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 21-07-2021 10:20
Hello
Looking at your stats and the power levels on your downstream are too high above the maximum of +10 this will not just affect wireless but will affect all connection.
I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.
Regards Mike
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 21-07-2021 10:26
on 21-07-2021 12:25
Thanks for taking the time to post on our forums @ipulfer.
I'm sorry to hear of your connection issues and as @DJ_Shadow1966 has advised, we would need a technician visit to resolve this problem.
I can book this in for you but first, I will need to take a few details via a private message, which I will drop over in a minute, please look out for this and we can get started.
Regards,
Steven_L
on 21-07-2021 12:59
Thanks Steven - have replied 👍
on 21-07-2021 14:04
Thanks for confirming your details via private message @ipulfer.
I have arranged for the appointment and you can find all the information that you need about this on your online account by clicking My Account and Track Your Order.
Regards,
Steven_L
on 01-09-2021 15:39
Since the engineer has come out i am still getting the same errors and more...
- If i walk from the living room (where the Hub is) to the kitchen (the next room) i lose wifi connection.
- Upstairs in 1 bedroom wifi works fine, in the room next to it it constantly drops
- On my sons xbox he now keeps getting disconnected from Xbox live with it saying "Can't get an IP address" and then doesn't connect again unless we reboot the Hub
- On my iPhone i suddenly go from getting 100mbps to 0.01mbps, i have to turn wifi off and back on again to get it back working again
Any idea as to what is going on?
on 01-09-2021 15:53