Wifi keeps dropping in other rooms

[ipulfer]

I have my router sat in my living room, where its been for 4-5 years that i've had it but recently i am struggling with wifi speeds in other parts of the house. I could be in the next room and suddenly go from getting 100mbps to barely 1mbps to not even being able to get any internet. 

It seems the only room the internet is stable is in the living room right next to the router. I have checked the cables and reset the hub but still it's the same.

I will post my router logs on the next post if that helps?

[ipulfer]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	723000000	11.3	40	256 qam	40
2	539000000	11	40	256 qam	17
3	547000000	11.1	40	256 qam	18
4	555000000	11	40	256 qam	19
5	563000000	11	40	256 qam	20
6	571000000	11	40	256 qam	21
7	579000000	11	40	256 qam	22
8	587000000	11	40	256 qam	23
9	595000000	10.9	40	256 qam	24
10	603000000	10.8	40	256 qam	25
11	611000000	11	40	256 qam	26
12	619000000	10.9	40	256 qam	27
13	627000000	10.5	40	256 qam	28
14	635000000	10.4	38	256 qam	29
15	643000000	10.5	40	256 qam	30
16	651000000	10.9	40	256 qam	31
17	659000000	11.1	40	256 qam	32
18	667000000	11.5	40	256 qam	33
19	675000000	11.4	40	256 qam	34
20	683000000	11.1	40	256 qam	35
21	691000000	11.1	40	256 qam	36
22	699000000	11.5	40	256 qam	37
23	707000000	11.5	40	256 qam	38
24	715000000	11.4	40	256 qam	39

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	3653	0
2	Locked	40.9	1035	0
3	Locked	40.3	1170	0
4	Locked	40.9	1834	0
5	Locked	40.3	1413	0
6	Locked	40.3	2214	0
7	Locked	40.9	2207	0
8	Locked	40.9	2456	0
9	Locked	40.3	2262	0
10	Locked	40.3	3179	0
11	Locked	40.9	2916	0
12	Locked	40.3	3222	0
13	Locked	40.3	4152	0
14	Locked	38.9	4591	0
15	Locked	40.3	4481	0
16	Locked	40.3	4460	0
17	Locked	40.9	3606	0
18	Locked	40.9	3169	0
19	Locked	40.3	4137	0
20	Locked	40.9	3775	0
21	Locked	40.3	3792	0
22	Locked	40.9	3356	0
23	Locked	40.9	2909	0
24	Locked	40.3	4027	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	39.5	5120	64 qam	2
2	39400000	38.5	5120	64 qam	4
3	46200000	38.5	5120	64 qam	3
4	60300000	39	5120	64 qam	1

[ipulfer]

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	3	0

Network Log

Time Priority Description

20/07/2021 11:01:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 10:42:42	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 10:42:42	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 22:11:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 16:26:54	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 05:26:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 11:40:2	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 09:52:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/07/2021 12:56:23	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/07/2021 06:29:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 20:37:54	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/07/2021 20:37:54	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 08:46:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 08:37:54	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2021 08:37:54	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 23:02:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 08:59:59	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/07/2021 08:59:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/07/2021 00:58:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 19:15:49	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[DJ_Shadow1966]

Hello

Looking at your stats and the power levels on your downstream are too high above the maximum of +10 this will not just affect wireless but will affect all connection.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to have a look at it for you.

Regards Mike

[ipulfer]

Thanks Mike - much appreciated

[Steven_L]

Thanks for taking the time to post on our forums @ipulfer.

I'm sorry to hear of your connection issues and as @DJ_Shadow1966 has advised, we would need a technician visit to resolve this problem.

I can book this in for you but first, I will need to take a few details via a private message, which I will drop over in a minute, please look out for this and we can get started.

Regards,

Steven_L

[ipulfer]

Thanks Steven - have replied 👍

[Steven_L]

Thanks for confirming your details via private message @ipulfer.

I have arranged for the appointment and you can find all the information that you need about this on your online account by clicking My Account and Track Your Order.

Regards,

Steven_L

[ipulfer]

Since the engineer has come out i am still getting the same errors and more...

- If i walk from the living room (where the Hub is) to the kitchen (the next room) i lose wifi connection.

- Upstairs in 1 bedroom wifi works fine, in the room next to it it constantly drops

- On my sons xbox he now keeps getting disconnected from Xbox live with it saying "Can't get an IP address" and then doesn't connect again unless we reboot the Hub

- On my iPhone i suddenly go from getting 100mbps to 0.01mbps, i have to turn wifi off and back on again to get it back working again

Any idea as to what is going on?

[jbrennand]

Post your stats up again so we can see whether it may be another network connection issue - or just wifi related - this time.

That said, my lad is a serious internet gamer who thinks wifi is the work of Satan and should never be used for gaming. Ethernet cabling your devices is always the best way to go, but running cable to his room was problematic. So he uses a pair of Solwise AC1200 powerline adapters. His PC/Xbox/PS3 can now all be "wired" - with short Cat6 cables – back to the wireless router downstairs and he gets a solid 60-70Mbps on our V200 package - he hasn't complained once in years!

Worth considering whether that will work for your house on your mains circuits, the two circuits must go through the same consumer unit/fuse box (most do) and be free of any "noise". You can also add a wifi access point alongside to boost that up there as well.

PA's with wifi built in can be had for ~£40

https://www.amazon.co.uk/TL-WPA4220KIT-Powerline-Broadband-Configuration-UK/dp/B01LXOZ4EN/