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Kaz19991
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Wifi keeps dropping and hasnt came back for days

Hey all, 

I need some help 

So I started with virgin a media a month ago and since I have started the wifi has keep dropping and when I first called they said everything was fine and it kept happening until a engineer came and said they installed a doggy a wire for my router and ever since no one has been willing to fix .

I have contacted virgin media team plenty of times now and I dont if I should start a formal complaint process with ombusman.

Any advice will be helpful.

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Forum Team (Retired) Tom_S
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Re: Wifi keeps dropping and hasnt came back for days

Hi Kaz19991, welcome to our forums.

 

I'm sorry to hear about the issues you've been experiencing with this.

Apologies for the delay in response, has there been any updates on work to fix that dodgy wire for you?

Have you spoken to our faults team at all in the time since you posted? If so what have they advised?

 

Thanks,

Tom_S

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