on 18-03-2023 12:50
Hi, I'm having issues with my wifi. The wifi keeps cutting out or we get terrible signal. Everytime someone games, watches Netflix or on the internet. They experience lag, videos don't load despite being connected. I've tried rebooting the hub on numerous occasions and the troubleshooting says there is no problem with connection in the area. We had an engineer replace the hub few months ago.
on 18-03-2023 16:03
on 18-03-2023 18:28
Hi, thanks for responding.
I have the hub 3 and the light is always a steady white. When I'm watching YouTube for instance and the video keeps loading. I've checked the hub to see if the lights were flashing and it's been the white light.
It's only evident with the wifi connection. My TV is connected to the ethernet but it does suffer a little bit. Less than the devices connected to wifi. I've done the basic troubleshooting from the forums and the app, still getting nowhere. I first thought it was in my area but it's been happening on and off
on 20-03-2023 19:01
Hey Wal77, thanks for posting on our help forums and welcome to our community.
Sorry to hear of the problems you've been having with your home network and poor wireless connection that's causing drop outs when gaming or streaming videos.
This issue can be resolved by adding a WiFi Pod (our wireless signal booster) where the signal levels are low or we detect a blind spot inside the house, please have a read here about our Wi Fi Max service for more.
Could you please tell us if you've scanned your home on the Connect App to see whether poor signal is the cause of this?
Also, could you confirm which package you subscribe to for broadband as our WiFi Max can come without cost on our Volt, Oomph and 1Gig Speed bundles but can be chargeable for other customers?
Let us know and we're happy to assist further.
on 20-03-2023 19:46
I have scanned my home with the on the connect app and downstairs where the hub is located shows 549Mbps whereas upstairs shows 13 to 14Mbps. We are on the M500 broadband package and not looking to upgrade. Is there still a possibility to get a wifi booster/pod depending on the mentioned speeds above?
Many thanks
Walter
on 22-03-2023 13:40
on 24-03-2023 15:16
As mentioned by @jbrennand, you can find all you need to know here https://www.virginmedia.com/help/booster-and-wi-fi-pods You can also place an order via our connect app https://virg.in/connectapp
Thanks,