Wifi issues

[Starr11]

Since 11th October every day have had issues with the WiFi. It goes down about 1 hour every day. I called up a couple days ago saying its intermittion issues in the area and will be fixed in 24 hours. I am not sure how you can have issues every day for over a month. This issue is still not resolved and I am still having these issues. Getting rather annoyed now as I can never get onto the Internet and still paying full price. Can someone help what I can do further. 

[jbrennand]

What is being reported here....

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[dddougal]

i had this exact issue, the problem was too many devices on the 2.4 hub apparently. Virgin split it into two, a 5gig and a 2.4gig. i transferred everything i could onto the 5gig and it completely sorted the problem....i had probably 12 things on the 2.4gig and there werent enough channels apparently

[Natalie_L]

Hi Starr11, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing issues with your broadband service. 

I have taken a look from our side and can see the Hub is running outside of specification and will need further investigation. 

With this being the case, I will pop a message over to the purple envelope on the top right of this page now. 

Speak soon,