We signed up to 100mb broadband 18 months ago and after having trouble with devices disconnecting all the time, the engineer told me to split the wifi bands. This solved the issue. This september, we upgraded to the ultimate oomph package (640mb broadband, 2 tv boxes). Since then we have had nothing but issues.
I was having to reset the hub 4-5 times a day as most/all devices would disconnect form the internet. Several calls and engineers later we were told it was a faulty hub. A new hub was sent to which there was no improvement. Several more calls and engineer visits we were then told the node near our street is faulty and an engineer needs to fix that and everything will be fine. After the engineer had told us it's all fixed, no improvement to the internet and several calls later we had someone shout at me over the phone saying it's my fault for having split wifi channels and he put them back together to the point no one had any internet in the house for 3 days. Splitting the bands made this back to most devices disconnecting many times throughout the day again, but able to at least use the internet.since then I've been given compensation for the hassle and told if there are any issues to call back. Problem being whenever I call all I get told is they will test the line, reset the hub, make some changes and that should solve the issue. It never does. The wifi can be connected to one device, or up to 9, I've tried just one device 2 meters away from the hub, and often this has a worse connection than my smart tv which is downstairs from the hub. It's got to the point I just use my mobile as a hotspot and give up with the internet. Using a cable connection generally is okay, although it does disconnect occasionally too, but wifi is the bigger issue. It's not that the devices are too far away, they are usually either one room over or 1 floor up from the hub. The 5g wifi and the 2.4g wifi both randomly disconnect all devices, sometimes a couple devices will stay online, but usually they all go off. Resetting the hub and factory defaulting the hub havent helped. Using a booster also hasn't helped. I'm stuck for ideas and after a total of 36 calls to virgin since October, usually taking over an hour, I dont want to call as I get the same response each time.
Sorry it's a huge wall of text, I'm just trying to give as much detail as I can incase anyone may know the issue.
