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bee_bella
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Wifi issues in Shepherd's Bush

Had no WiFi all day! Told it would be resolved by 2.30pm... NOPE!!! Rang for assistance had a poor response with no resolution time offered. Fed up! This happens way too much. Service does not equate to the charge!

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Tudor
Trouble shooter
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Re: Wifi issues in Shepherd's Bush

The VM broadband is a residential service so there is no SLA, it “best endeavours” for a fix. While I understand it is difficult to give a timeframe for fixing problems they could be a bit more forthcoming with the reasons for an outage.


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