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painey
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Message 1 of 6
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Wifi/internet connection

Over the last couple of months my internet connection appears to drop out fairly regularly. I thought it was my new phone, but other family members are also getting issues.

Could a mod please look into my connection?

Thanks

Steve

 

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Hero
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Message 2 of 6
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Re: Wifi/internet connection

Go into your hub on 192.168.0.1 and post your up/down stream stats and network log. 


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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painey
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Message 3 of 6
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Re: Wifi/internet connection

Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked3155000000 Hz256 QAM-3.4 dBmV 37.9 dB28452751
Locked1139000000 Hz256 QAM-3.9 dBmV 37.6 dB26573580
Locked2147000000 Hz256 QAM-3.5 dBmV 37.6 dB6288538
Locked4163000000 Hz256 QAM-3.7 dBmV 37.9 dB9187492
NotLocked  Unknown    
Locked6179000000 Hz256 QAM-4.3 dBmV 37.9 dB739303
Locked7187000000 Hz256 QAM-4.6 dBmV 37.9 dB590294
Locked8195000000 Hz256 QAM-4.7 dBmV 37.9 dB732311

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked6553700000 HzATDMA52.0 dBmV16QAM6400000 Hz5120 Ksym/sec
Locked6425800000 HzATDMA51.8 dBmV16QAM6400000 Hz5120 Ksym/sec
Locked6332600000 HzATDMA52.0 dBmV16QAM6400000 Hz5120 Ksym/sec
Locked6239400000 HzATDMA52.0 dBmV16QAM6400000 Hz5120 Ksym
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Hero
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Message 4 of 6
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Re: Wifi/internet connection

Upstream power levels are too high, you need a technician to fix them. Call customer services and report the fault. 


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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painey
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Message 5 of 6
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Re: Wifi/internet connection

Thanks for answering, ivI' tried contacting via online chat but that doesn't seem to work! Hopefully a moderator will be able to sort me out a technician.

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Moderator (Retired) John_G
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Message 6 of 6
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Re: Wifi/internet connection

Hi Painey,

Sorry to hear you're getting drop outs.

I've just checked your connection and can see your upstream power levels are too high.

I've just sent you a private message to arrange the best time for an engineer to resolve this.


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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