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theodorghinea
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Wifi / ethernet keeps disconnecting

We are a couple, both working from home and we are having problems with our internet.

It keeps disconnecting every day, being dificult to do our work properly.

I have checked the cables, rebooted the hub, still having this issue.

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tehwolf
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Re: Wifi / ethernet keeps disconnecting

are you both connecting to teh hub over wifi?

whilst inconvenient, it would be useful to check if you get the same issues whilst connected to the hub via ethernet to see if the problems persist over a cable.. it will help narrow down where the issue is..

theodorghinea
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Re: Wifi / ethernet keeps disconnecting

Both computers via ethernet cable.

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tehwolf
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Re: Wifi / ethernet keeps disconnecting


@theodorghinea wrote:

Both computers via ethernet cable.


ok - can you set up a BQM please - then have a look at the "Live Graph" and underneath, select the "create sharing link" (or similar) post that link back here.

in addition, browse to you hub on http://192.168.0.1 - don't log in, click on Router Status.  Copy and paste the tables from Upstream, Downstream and Network Log back into this thread - one post per tab (it won't all fit into a single post). 

theodorghinea
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Re: Wifi / ethernet keeps disconnecting

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12030000005.438256 qam9
22110000005.538256 qam10
32190000005.438256 qam11
42270000005.337256 qam12
52350000005.338256 qam13
62430000005.338256 qam14
72510000005.438256 qam15
82590000005.438256 qam16
92670000005.338256 qam17
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theodorghinea
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Re: Wifi / ethernet keeps disconnecting

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000043512064 qam2
22580003345.5512016 qam4
34620000043512016 qam1
43260000943.8512016 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0040
2ATDMA0040
3ATDMA0040
4ATDMA0050
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theodorghinea
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Re: Wifi / ethernet keeps disconnecting

Network Log

Time Priority Description

12/02/2021 13:14:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2021 13:14:39Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 23:22:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 15:30:53ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2021 05:28:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0
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theodorghinea
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Re: Wifi / ethernet keeps disconnecting

I don't know how to do the other thing with BQM.

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tehwolf
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Re: Wifi / ethernet keeps disconnecting


@theodorghinea wrote:

I don't know how to do the other thing with BQM.


so you need to select teh whole table on the downstream tab (and network log) you need to scroll down the screen to select the full table..

That aside, there's a more obvious problem in the upstream - three out of four of your channels are at 16QAM and should be at 64 - this will almost certainly be impacting your performance.

Setting up the BQM isn't would be really helpful..  Follow the link i posted above and click Create New Monitor (you will have to register for an account before it will let you do this) it should automatically populate the "difficult" information (i.e. your IP address etc..) so just give it a name (whatever you like) and then:

(I'm gonna steal @MikeRobbo's instructions for doing so - see below..)

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

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Re: Wifi / ethernet keeps disconnecting

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