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Wifi drops

TrishMac11
Joining in

My wifi is dropping a lot night & day. Sometimes for half an hour sometimes a few minutes. Ive turned it off & reset it but nothing. It's happening on an android phone, iphone, ipad, surface pro & games consoles works. It even happens in the same room as the router. Any ideas?

3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person
See this
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Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

The only thing connected via ethernet is my sky q box and it seems ok. I'll check what hub I have when I get home.

jbrennand
Very Insightful Person
Very Insightful Person
And also check on an ethernet connected computer/laptop

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.