on 16-08-2022 10:59
I’ve tried restarting the hub, factoring resetting, changing it back to router mode, using a different coax cable. And nothing seems to fix it, it just turns on for 10 mins and the stops, looking like it rebooted itself, so it’s off for another 30-45 mins.This is very frustrating as I work from home and need constant signal to work.
We had a technician come out last week and he fixed some cables on our street but the problem seems worse.
Since I’ve troubleshooted everything, the only logical explanation is the router is broken. Can I please get a replacement router?
Many thanks
on 16-08-2022 13:38
on 16-08-2022 19:39
Thanks for the quick response, here's the tables:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 5.8 | 40 | 256 qam | 1 |
2 | 147000000 | 5.5 | 40 | 256 qam | 2 |
3 | 155000000 | 5.3 | 40 | 256 qam | 3 |
4 | 163000000 | 5.6 | 40 | 256 qam | 4 |
5 | 171000000 | 5.8 | 40 | 256 qam | 5 |
6 | 179000000 | 5.9 | 40 | 256 qam | 6 |
7 | 187000000 | 6 | 40 | 256 qam | 7 |
8 | 195000000 | 6 | 40 | 256 qam | 8 |
9 | 203000000 | 6 | 40 | 256 qam | 9 |
10 | 211000000 | 6.1 | 40 | 256 qam | 10 |
11 | 219000000 | 5.8 | 38 | 256 qam | 11 |
12 | 227000000 | 5.6 | 40 | 256 qam | 12 |
13 | 235000000 | 6 | 40 | 256 qam | 13 |
14 | 243000000 | 6 | 40 | 256 qam | 14 |
15 | 251000000 | 5.5 | 40 | 256 qam | 15 |
16 | 259000000 | 5.6 | 40 | 256 qam | 16 |
17 | 267000000 | 6.3 | 40 | 256 qam | 17 |
18 | 275000000 | 5.9 | 40 | 256 qam | 18 |
19 | 283000000 | 5.8 | 40 | 256 qam | 19 |
20 | 291000000 | 6 | 40 | 256 qam | 20 |
21 | 299000000 | 6.5 | 40 | 256 qam | 21 |
22 | 307000000 | 6.5 | 40 | 256 qam | 22 |
23 | 315000000 | 6.4 | 40 | 256 qam | 23 |
24 | 323000000 | 6.3 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 92 | 0 |
2 | Locked | 40.3 | 12 | 0 |
3 | Locked | 40.9 | 24 | 0 |
4 | Locked | 40.9 | 49 | 0 |
5 | Locked | 40.3 | 106 | 0 |
6 | Locked | 40.3 | 23 | 0 |
7 | Locked | 40.9 | 23 | 0 |
8 | Locked | 40.9 | 19 | 0 |
9 | Locked | 40.3 | 22 | 0 |
10 | Locked | 40.3 | 16 | 0 |
11 | Locked | 38.6 | 19 | 0 |
12 | Locked | 40.9 | 18 | 0 |
13 | Locked | 40.3 | 14 | 0 |
14 | Locked | 40.3 | 8 | 0 |
15 | Locked | 40.9 | 7 | 0 |
16 | Locked | 40.3 | 23 | 0 |
17 | Locked | 40.9 | 12 | 0 |
18 | Locked | 40.9 | 7 | 0 |
19 | Locked | 40.9 | 6 | 0 |
20 | Locked | 40.3 | 5 | 0 |
21 | Locked | 40.3 | 5 | 0 |
22 | Locked | 40.9 | 10 | 0 |
23 | Locked | 40.9 | 6 | 0 |
24 | Locked | 40.3 | 9 | 0 |
on 16-08-2022 19:40
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 46.8 | 5120 | 64 qam | 1 |
2 | 39400000 | 46 | 5120 | 64 qam | 4 |
3 | 46200000 | 46.3 | 5120 | 64 qam | 3 |
4 | 53700312 | 46.8 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Time Priority Description
16/08/2022 18:21:53 | notice | LAN login Success;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 18:21:48 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:43 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 09:23:22 | notice | LAN login Success;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 08:38:28 | notice | LAN login Success;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 08:38:13 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 04:42:23 | Warning! | RCS Partial Service;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 04:42:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 04:42:22 | Warning! | RCS Partial Service;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 04:42:22 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 04:42:22 | Warning! | RCS Partial Service;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 04:42:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 04:42:21 | Warning! | RCS Partial Service;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 04:42:20 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 04:42:20 | Warning! | RCS Partial Service;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 04:42:18 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 04:42:5 | Warning! | RCS Partial Service;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
16/08/2022 04:42:5 | critical | No Ranging Response received - T3 time-out;CM-MAC=XXXXX:db;CMTS-MAC=XXXXX;CM-QOS=1.1;CM-VER=3.0; |
on 16-08-2022 19:50
@Kath_i01 wrote:Since I’ve troubleshooted everything, the only logical explanation is the router is broken. Can I please get a replacement router?
VM will not give you a replacement TP link router.😁
How is the connection by wire to the hub in modem mode? if good your router needs replacing not the hub.
on 19-08-2022 08:34
Hi @Kath_i01,
Thank you for your posts and welcome to our community forums. We're here to help.
I am so sorry to hear you've been facing some problems with your connection recently. Are these ongoing for you today? If they are, would you mind setting up and sharing a live BQM so we can have a closer look at the connection in real-time?
Thanks,