Wifi droping signal

[Kayem12]

Since recent TS11 area outage to upgrade signal drops for 1 - 2 secs every 5 or so mins. Rebooted and usual checks no difference.

WiFi perfect prior to outage 

[g0akc]

are wired connections OK?

[Kayem12]

Hard wired signal stable only WiFi giving problems

[jbrennand]

What Hub model is it ? Are wifi connections stable when sat next to the Hub and drop off as you move away and into other rooms?

[Kayem12]

Hub4 have 2 boosters in other rooms. Using Amazon fire stick latest version. Issue is that had a good network prior to vm carrying out upgrade outage locally. Should I take this up with VM directly or is there a fix?

thank you for your reply 

K

[jbrennand]

You havent answered the ethernet cable connections question we both asked?

[Kayem12]

Ethernet connection to pc  stable no issues.

thanks again

[jbrennand]

Ok... I have posted this before
_________________________

If it is a wifi only issue, then on a Hub3, you can try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings and at the same time switch off "channel optimisation" apply and save the settings. All wifi devices will need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub3 users get better wifi performance - but its still no substitute for getting better kit 🙂
To address the wifi, VM now supply “wifi Pods” (no longer doing “boosters”). Pods are free to customers on 1GB or Ultimate Oomph packages - is that you?

If not you will be charged £5/month. Its a simple solution and should work for you. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod(s).

Get either a…

(1) Mesh System, (2) Wireless router, (3) Wireless access point (4) Powerline adapters, (5) A combination of (2,3,4)).

£40-100 should sort it for most customers with average usage

[Molly_G · Accepted solution]

Hey @Kayem12,

Many thanks for your recent post. I'm sorry to hear of the issues you've been having with your WiFi in your home.

I've been able to locate your account using your forums details and have run some checks from our end - a signal issue has been flagged that a technician is required for.

I'd like to get a visit booked in for you so we can take a look into this and make sure everything is working as it should be.

I'll just send you a private message in order to do so, so please just keep an eye on the purple envelope at the top of the page.

Kind regards,