Virgin Media Community

[No1_sonuk]

Rather odd problem...
Monday night, about 00:20, my internet connection dropped out.
Wired and Wifi dropped.  Phone was OK.
I tried the usual reboot, switch off, etc. but nothing worked.  As the phone still worked (connected to the hub), I assumed the cable connection must be OK, and there was a problem with the local internet connection, so I went to bed
Came back to it after work on Tuesday, and the wired connection was fine - full access.
BUT, though two different phones can connect to the Wifi network, neither can get internet access.
Today (Wednesday), it's still the same.

Any ideas?
Hub is Hub 3.
SS13 postcode area

[gary_dexter · Accepted solution]

Pinhole reset the hub and set it up again

[David_Bn]

Good Morning @No1_sonuk, can you please advise me if you've been able to do the pin hole reset on the hub as advised by @gary_dexter?

If so, how has the connection performed since?

Looking into the local area, there currently doesn't appear to be any outages showing

Kindest regards,

David_Bn

[No1_sonuk]

Sorry, forgot to respond here.
The pinhole reset did fix the issue.

Thanks