on 16-07-2021 15:42
Hi there,
I have been having issues with my wifi cutting out multiple times a day, sometimes only a few seconds but can be up to a couple of hours at a time. Happens on all devices at the same time. As an example, it has happened at least 14 times since 8am this morning. I have noticed it happens more often during the working day when my partner is working from home and not as often during the evening. We have had multiple technicians out, and have just had a new hub installed today which has not fixed the issue.
Any help would be much appreciated.
on 16-07-2021 15:45
on 16-07-2021 15:51
It affects devices connected to the Ethernet too.
The last few times it’s happened, since the new hub, the light has went out completely for a few seconds then came back on white, then the other lights start to flash green until connected again.
on 16-07-2021 15:59
on 16-07-2021 16:47
All cables are secure and connected. I have pasted below the info, please note this is the new hub so has only been connected since around 2pm today. I will post the link for broadband monitor once developed in a few hours.
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 171000000 | 4.6 | 40 | 256 qam | 5 |
2 | 139000000 | 5.9 | 40 | 256 qam | 1 |
3 | 147000000 | 5.4 | 40 | 256 qam | 2 |
4 | 155000000 | 5 | 40 | 256 qam | 3 |
5 | 163000000 | 4.6 | 40 | 256 qam | 4 |
6 | 179000000 | 4.4 | 40 | 256 qam | 6 |
7 | 187000000 | 4.3 | 40 | 256 qam | 7 |
8 | 195000000 | 3.9 | 40 | 256 qam | 8 |
9 | 203000000 | 3.4 | 40 | 256 qam | 9 |
10 | 211000000 | 3 | 40 | 256 qam | 10 |
11 | 219000000 | 2.9 | 40 | 256 qam | 11 |
12 | 227000000 | 2.7 | 40 | 256 qam | 12 |
13 | 235000000 | 2.5 | 40 | 256 qam | 13 |
14 | 243000000 | 2 | 40 | 256 qam | 14 |
15 | 251000000 | 2 | 40 | 256 qam | 15 |
16 | 259000000 | 2.2 | 40 | 256 qam | 16 |
17 | 267000000 | 3.2 | 40 | 256 qam | 17 |
18 | 275000000 | 2.7 | 40 | 256 qam | 18 |
19 | 283000000 | 2.7 | 40 | 256 qam | 19 |
20 | 291000000 | 2.5 | 40 | 256 qam | 20 |
21 | 299000000 | 2.5 | 40 | 256 qam | 21 |
22 | 307000000 | 2.2 | 40 | 256 qam | 22 |
23 | 315000000 | 2.2 | 40 | 256 qam | 23 |
24 | 323000000 | 2.2 | 40 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 18 | 0 |
2 | Locked | 40.9 | 15 | 0 |
3 | Locked | 40.3 | 17 | 0 |
4 | Locked | 40.9 | 18 | 0 |
5 | Locked | 40.9 | 17 | 0 |
6 | Locked | 40.9 | 18 | 0 |
7 | Locked | 40.9 | 6 | 0 |
8 | Locked | 40.9 | 6 | 0 |
9 | Locked | 40.9 | 6 | 0 |
10 | Locked | 40.9 | 6 | 0 |
11 | Locked | 40.9 | 4 | 0 |
12 | Locked | 40.9 | 5 | 0 |
13 | Locked | 40.9 | 5 | 0 |
14 | Locked | 40.9 | 7 | 0 |
15 | Locked | 40.9 | 0 | 0 |
16 | Locked | 40.3 | 1 | 0 |
17 | Locked | 40.9 | 7 | 0 |
18 | Locked | 40.9 | 4 | 0 |
19 | Locked | 40.3 | 6 | 0 |
20 | Locked | 40.3 | 5 | 0 |
21 | Locked | 40.3 | 5 | 0 |
22 | Locked | 40.9 | 5 | 0 |
23 | Locked | 40.3 | 7 | 0 |
24 | Locked | 40.3 | 5 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60299988 | 4.225 | 5120 | 64 qam | 9 |
2 | 39399996 | 4.225 | 5120 | 64 qam | 12 |
3 | 46200000 | 4.225 | 5120 | 64 qam | 11 |
4 | 53700019 | 4.225 | 5120 | 64 qam | 10 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 16-07-2021 16:48
Network Log
Time Priority Description
16/07/2021 14:39:41 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 14:39:41 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 14:22:50 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:02:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:20:20 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:20:0 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2020 18:37:44 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2020 18:37:40 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2020 18:37:40 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2020 18:37:39 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2020 18:37:39 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/04/2020 18:37:39 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/04/2020 20:59:21 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/04/2020 18:47:45 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2020 19:50:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2020 18:45:27 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2020 06:43:25 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/04/2020 02:42:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/04/2020 18:41:26 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 16-07-2021 17:12
on 16-07-2021 22:34
Not seen upstream stats with the decimal point in the wrong place for a long time. Perhaps the hub is not on the latest firmware release. Best thing to do is a pin-hole reset and post a new set of stats. Hold the switch in for 60 seconds and the hub will then do a clean boot do NOT power cycle the hub.
16-07-2021 22:47 - edited 16-07-2021 22:48
It may also be worth disconnecting all ethernets for 24hours to eliminate any faults or loopbacks on ethernet. I am going to try a loopback on mine now as I cant remember if these drops register on BQM or not
on 19-07-2021 11:57
Hey @Heatherl
Welcome to the community and thanks for taking the time to post on our forums.
I'm sorry to hear that you're having issues with your connection at the moment.
How has the connection been since your original post?
I have looked into your account today and cannot see anything that would be causing the issues that you're experiencing.
Have you been able to setup a BQM as recommended to help us pinpoint the issues?
Regards,
Steven_L