on 21-02-2023 08:19
Hi we have recently had Virgin installed a few weeks ago and our wifi keeps dropping it say’s we are not connected but the wifi is still on. We have the hub4 1gb done all the checks and it says it’s fine. We can’t watch Netflix, YouTube web pages don’t load it buffers all the time. We had this problem last time we joined and moved provider and now I have the same problem again.
on 21-02-2023 09:39
@Shazzab wrote:We had this problem last time we joined and moved provider and now I have the same problem again.
That seems to suggest there's some sort of issue in your environment - in your house.....
on 23-02-2023 10:54
Hi Shazzab,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issue with your WiFi service.
If you can answer the questions provided by g0akc, that will help us to diagnose the issue.
^Martin
on 09-03-2023 18:59
Thank you for your reply, we have just upgraded to the hub 5 and have had no issues of yet.
on 12-03-2023 15:33
Hey @Shazzab, thanks for reaching out to us on the forums. 👋🏼
I'm glad to hear that the issues have stopped since you received the Hub 5.
As always - reach out to us for any query you may have regarding the VM services.
Kind regards,
Ilyas.