Wifi connection speed

[gracjan]

Hi, I'm not sure the actual reason to this however it happened when i was renovating my room. The coaxial cable was running from the outside of the house to through my room so I unplugged it from my router which is outside the room and when I finished renovating my room, instead of sending it through the normal route I sent it through the roof into my attic to my router. however once I plugged it in and the router was on my speed decreased by 3 folds. I'm not sure if its the coaxial cable however that's the only thing i can think of. I didn't move the router from where it was just unplugged it and plugged it back in and i used the exact same cable. However once i did it took a oddly long time to turn on. about an hour it took. For example, my download speed on games would be between 21-27 MB's but now I average around 7 MB's and also when that happens i cant do anything on my pc as it slows the connects a lot and cant be on call to anyone on my pc as the connection grows distorted and they cant hear me properly. I restarted it and unplugged and re-plugged everything but its still the same. Also to give you other numerical values when i would go on the google speed test i would get 150-190 mpbs but now I get 60 mps and it turns to 3 mps when I'm downloaded something. This also cant be my computers fault as the connection speed on my brothers computer and console has decreased drastically.

[jbrennand]

Are those speeds over wifi from the Hub or on ethernet cable connected devices?

Try this first.
_______

Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker.

See if that sorts it. Report back.

[gracjan]

yh the wifi on external devices which arent plugged with ethernet work fine but the ones connected through ethernet get very slow wifi 

[Gareth_L]

Hello gracjan,

Thanks for your post.

Can I please ask how things are looking now.

Did you do a pinhole reset on the hub like @jbrennand has advised?

Gareth_L

[gracjan]

No it hasnt the download and wifi speed are not as fast as they were before i moved the coaxial cable. Download speed still at around 5 MB/s download speed when it used to be 26 MB/s on steam and in general the speed has almost decreased by 3 times. I hard reset it but nothing changed.

[gracjan]

i also called virgin media as there was a issue with the internet in my area  3 days ago. They did a diagnosis of the router and everything was fine.

[John_GS]

Hi gracjan,

Thanks for coming back to the thread. You were affected by an area outage, fault reference F010185983. This was resolved on the 14th October. 

I've ran a further check and all looks fine from our side, no outages/issues. 

All your levels are in spec and no issues with congestion/SNR (signal to noise ratio).

Please can you do a speedtest via Ethernet (laptop/PC) at http://speedtest.net for me with only that device connected to the internet? This'll give us an indication of the actual speeds you're receiving and we can go from there