If its the third Hub3 (not Super!) you have had, then I think you can safely say there is no problem with the Hub per se. Your problem is either in the network connection,your cables or in its poor wifi performance.
Ignoring netflix for a minute, do all the other services using the network connection on the V6 work ok - e.g, Apps, catch up, iPlayer etc?
Do you have another device (PC/Laptop) that you can connect by cable to double check your connection - after all that is what VM and all BB suppliers guarantee - not wifi speeds.
Have you tried a new good quality Cat6 cable for the Hub-V6 connection?
Re the poor wifi there are lots of potential ways to solve that and if you check on here they are all discussed - I favour using my own wifi equipment and using the Hub in modem mode.
Also re. known faults - As well as trying the “check service,” weblink (at the top of this forum board), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that might even not yet be listed on the Service Status web page) - that may give you more info.
Finally to check your connection status, Post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in
http://192.168.0.1 (or
http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] you should see and click on the “router status” icon/text at bottom-middle of first page up (you may need to scroll down) and then copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you.
--------------------
John
--------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
