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Andie_keough26 · ‎04-09-2022

Hi,

We had out new WiFi set up just a few days ago and we are struggling to get it to work. Device connect to it however say that there is not network available. We have tried resting and resetting. The ds light is flashing green as well.

We are uni students who are required to do online meetings so need this sorted ASAP. Any help would be appreciated. Thanks

newapollo · ‎04-09-2022

Hi @Andie_keough26

Have you activated the hub ? 0800 953 9500

Dave

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Andie_keough26 · ‎04-09-2022

To be honest I'm not sure. How would one do that?

newapollo · ‎04-09-2022

@Andie_keough26 wrote:
To be honest I'm not sure. How would one do that?

Phone the activation number 0800 953 9500 - have your account and area number handy and the hub serial number in case they ask for them.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Andie_keough26 · ‎04-09-2022

Okay thanks

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Wifi connected but not working