Wifi boosters

[eliottsmith767]

Wifi has so many black spots all throughout the house, called customer services asked them to come out and check it, they suggested use the connect app. Used the app and the wifi is so poor upstairs that it doesn't even scan properly. finally managed to scan and saved the results and it suggested a booster. Couldn't order on the app and technical support aren't picking up. Really need this sorted as I WFH, can anyone help or suggest a plan of action? Thanks!

[newapollo]

Hi @eliottsmith767 

The pods have now been updated along with a speed guarantee . See the following page for details, and how to order

https://www.virginmedia.com/wifi-max 

You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)