on 17-08-2022 16:05
I was on 50mb download this was upgraded to 100mb with my new contract buy ever since I got a new router because the old one was faulty my internet as a whole has been consistently.
I went from consistently getting around the 30-50mb are to just about getting 20mb
I tried to call support but the phone line also just cuts out every time I'm calling bit disappointed to be paying for an upgrade yet everything is worse.
17-08-2022 16:14 - edited 17-08-2022 16:15
Is that speeds over wifi or ethernet cable connections? If wifi - is it on the 2.4 GHz band or the 5GHz one? 2.4 will always be much slower than 5.
Then test it on a computer/laptop connected on an ethernet cable
Always worth a reset when you change package.
Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker. See if that sorts it.
on 17-08-2022 21:13
Thanks for the response and I wish I could give more information and give more accurate data but after trying the pin reset and rebooting it through the ip it seems to be worse as now the wifi is constantly dropping.
I tried rebooting it through the ip adress and the pin reset but it seems to have actually gotten worse as it will just disconnect then reconnect for about 3-5 minutes then disconnect again
on 18-08-2022 13:58
on 21-08-2022 13:34
Hi there @Thatblackguy121
Thank you so much for your post and welcome back to the community forums.
I'm so sorry to hear you are experiencing these drops in connection and issues with your WiFi!
Are you able to follow the steps as outlined by @jbrennand at all so we can take a look into the Hub stats?
Thank you.
on 21-08-2022 13:48
Sorry I forgot to reply here I figured out the problem was actually just a loose coaxel everything is working fine now thank you