Hi Pankhurstcn, welcome to the community! Thank you for posting.
Sorry to hear you are having some issues with connections via your Wi-Fi at home, and that you have also been having some difficulties with the connect app whilst trying to resolve these.
I'd like to offer some help with this - first, would you be able to give us a little more information about how you are experiencing the Wi-Fi issues at your end?
If you could please let us know;
-If the issues are happening in a specific part of your home
-Where the hub is currently located, in comparison to where you are having coverage issues
-If the issues are happening across more than one device (and which kinds of devices they are occurring on)
-If you have tried deleting and re-installing the connect app to see if this fixes the issues you have been having in using it.
Following this we may send you a PM to confirm a few account details so we can investigate and offer further support. Thank you for your patience in the meantime whilst we look into this for you!
All the best.
Molly
