I really need some help. I recently bought an Alexa after hearing how easy they were to set up! LOL! I downloaded the app onto my phone - but can't get past the page where I connect to Amazon wifi. At that point the wifi on my phone is lost and the connection with it.
I spoke to Know How at Curry's - who said it might be my phone. So, I bought an Amazon Fire tablet and...........the Alexa on that cannot connect. I'm beginning to wonder whether it's my wifi? I have quite an old system - at least 6years+ of age.
Could it be that? I'm not at all technical - just enough to get by! I'd be glad of any help! Please........
Sorry to hear you've had problems trying to get connected to Alexa, I'm not sure if it's the old Hub that's the issue, however we arrange for a replacement Hub to be sent out to help eliminate this as the problem.
I'll drop you a Private Message so we can sort this out.