Wifi Printers not working?

[BenP96]

Hello, I have two printers at home working off Wifi. One is a Epson XP-640 and the other a HP Envy 500, both to which have just stopped working. They say they are connected to the wifi. Every time I print off my computer / Ipad / iPhone, it just says their was a error with the printer. If I hard wire them to the PC they work fine. What would cause this to happen to both printers all of a sudden? 

Kind regards
Ben Page 

[jbrennand]

What Hub model is it?

I am guessing but older printers often only work on the 2.4GHz band (not the 5GHz band) so check in the Hub settings whether it has auto-disabled itself. There are a lot of firmware bugs doing the rounds right now.

You could also try a Hub reset and see if it comes back, or splid the two bands by renaming them differently in the settings

[carl_pearce]

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@BenP96 wrote:

Hello, I have two printers at home working off Wifi. One is a Epson XP-640 and the other a HP Envy 500, both to which have just stopped working. They say they are connected to the wifi. Every time I print off my computer / Ipad / iPhone, it just says their was a error with the printer. If I hard wire them to the PC they work fine. What would cause this to happen to both printers all of a sudden? 

Kind regards
Ben Page 

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Have they been working in your current setup, as in you haven't changed anything?

Microsoft have basically broken printer sharing and network printers with a recent Windows Update.

There are various fixes including giving the printers a static IP address.

[Martin_N]

Hi BenP96,

Thank you for your post. I'm sorry to hear about the issue with your printer. 

I have been able to locate your account and nothing is showing that could be affecting this. 

Have you been able to try the suggestions from jbrennand?

^Martin