Wifi Pods

[Dpress]

Hello all. 

Just wondering I had seen mentioned somewhere that the pods where free on the 1gb broadband service. 

I have a 3 storey house and the top floor signal can be very spotty. There is nothing wrong with the hub 4 it works great everywhere else it is just down to a distance thing. 

I didn't ask the technician when the services where installed and I should have done really. 

Thanks

[Tudor · Accepted solution]

To get a pod 

Call Customer Services on 0345 454 1111/150 if you have a VM landline

[John_GS]

Hi @Dpress

Thanks for posting and welcome to the community. I can see you've contacted the team regarding the Pod and we've sent this out 🙂

When you've received it, please see here - https://www.virginmedia.com/help/broadband/set-up-intelligent-wifi - advises how to set it up 🙂

Let us know if you need further assistance

Best,

[Dpress]

Thanks John. Yes I contacted via messenger, they where extremely helpful and efficient.

[Steven_L]

Thanks for coming back to us @Dpress, have you had any further issues with your services, since you installed the pods?

Regards,

Steven_L

[Dpress]

Hi Steven, I am awaiting the arrival of the pod. I will let you know once it has arrived. 

[Dpress]

Hi John,

Would it be possible to have a look if this pod was sent as it’s not arrived. 

Thanks

Dave Prescott

[Ilyas_Y]

Hey there @Dpress, thanks for reaching out to us.

I'm sorry to hear the pod hasn't arrived.
Let me look in to this for you.
I will send a private message - watch out for the purple envelope 🙂

Kind regards.

[Ilyas_Y]

Thank you for chatting with us today.

I'm glad I have been able to sort out the problem and hopefully soon your new equipment is with you.

Let us know how it goes once you receive it 🙂

Kind regards.