Wifi Pods

[dodgymanc]

Morning guys just wondering if a WiFi Pod could be ordered through here as part of my 1gbps plan please? As seen below, getting slow speeds in two rooms opposite end of the house. Thanks!

 

 

[newapollo]

You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) .

The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you.

(The app needs to show you get download speeds under 20Mbps to be able to order the pod )

Please try following the instructions <<< here >>> 

If that doesn't work  you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)

Call around 8am if possible when lines first open and are least busy.

They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

[dodgymanc]

Thanks Dave yeah the app didn't seem to prompt to order one when two of my rooms came under 20mbps, have given it a couple of goes too. Phone lines we're quite busy today so gave up and posted on here!

[Carley_S]

Hi @dodgymanc 

Welcome back to the community forums. 

Sorry to hear you're having issue ordering WiFi pods through the connect app. I can see that you have already had this sorted for you with one of my colleagues. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).