Hi there @Anniemay66
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue regarding ordering a WiFi Pod, can I just check, have you downloaded the Connect App and run checks using the following steps:
· Tap Start the scan
· Then Start the scan again
· While connect to WiFi, Tap I’m ready
· Wait 2 mintues for Scan
· Scan complete, Tap continue
· Tap Add a room, Tap the room you're in
· Start the Scan (do this in every room)
· Scan complete
· Tap Optimise WiFi now if an option
· If so, Tap Optimise
· Optimisation complete, Tap Rescan room,
· Tap Start Scan
· Tap Order a WiFi Booster if an option
