Just moved into my new house today, brought Virgin with me. It got disconnected 15th Jan and it was supposed to be reactivated 16th. I had a text saying it was activated - still no internet. I rang up and they said it was activated but still nothing. Rang up again and they said it wasnt activated and then transferred to a line that just says the centres are closed and cuts off. Ive been trying since 2pm to sort this out. I need the internet to work from home!
You have 3 options to activate VM equipment – I’d try all 3!
Call the equipment activation number on - 0800 953 9500 – you will need the serial number off the barcode sticker and also your account number, Call at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.
Or, text the same details to 07533 051809 - responses are slower though
Finally a VM person should respond on here when they pick it up but that can take a week or more at the moment.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.