Wifi Keeps on Disconnecting and the Speeds are ridiculously Low.

[KamB205]

Ever since I got Virgin Media, it has been atrocious, there have been constant issues in my area that Virgin apparently can’t fix each time they go, My wifi box goes green and doesn’t work often when I’m watching a movie in the evening, I just did a speed test and I’m getting 24mbps and 19 upload, I’m paying for 350mbps.
It always disconnects on my iPhone aswell as my devices

Im using my Mobile Data to write this post because my wifi is too slow.

Im not paying any addons or another router as I paid to have a good connection, that’s all, not any Add ons what so ever.

Sky was a lot better, there speeds were less but they were sufficient enough.

Ive linked my Broadband quality meter and Downstream and upstream levels down below.
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https://www.thinkbroadband.com/broadband/monitoring/quality/share/65cb55d9013e43905be8a78deab9052ef056fc34-31-12-2021

Downstream :

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	4.3	40	256 qam	9
2	211000000	4	40	256 qam	10
3	219000000	4.5	40	256 qam	11
4	227000000	4.5	40	256 qam	12
5	235000000	4.5	40	256 qam	13
6	243000000	4.4	40	256 qam	14
7	251000000	4.1	40	256 qam	15
8	259000000	4.1	40	256 qam	16
9	267000000	4.3	40	256 qam	17
10	275000000	4	40	256 qam	18
11	283000000	3.9	40	256 qam	19
12	291000000	3.9	40	256 qam	20
13	299000000	3.7	40	256 qam	21
14	307000000	3.9	40	256 qam	22
15	315000000	4	40	256 qam	23
16	323000000	4	40	256 qam	24
17	331000000	4.1	40	256 qam	25
18	339000000	4.1	40	256 qam	26
19	347000000	4	40	256 qam	27
20	355000000	4.4	40	256 qam	28
21	363000000	4.3	40	256 qam	29
22	371000000	4.4	40	256 qam	30
23	379000000	4.5	40	256 qam	31
24	387000000	4.5	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	34	0
2	Locked	40.3	23	0
3	Locked	40.3	36	0
4	Locked	40.3	17	0
5	Locked	40.3	14	0
6	Locked	40.3	64	0
7	Locked	40.3	23	0
8	Locked	40.3	20	0
9	Locked	40.3	22	0
10	Locked	40.3	23	0
11	Locked	40.3	11	0
12	Locked	40.3	36	0
13	Locked	40.3	15	0
14	Locked	40.3	22	0
15	Locked	40.3	15	0
16	Locked	40.3	12	0
17	Locked	40.3	15	0
18	Locked	40.3	21	0
19	Locked	40.3	44	0
20	Locked	40.3	25	0
21	Locked	40.3	31	0
22	Locked	40.3	60	0
23	Locked	40.3	40	0
24	Locked	40.9	35	0

Upstream :

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	46.5	5120	64 qam	1
2	32600000	45.5	5120	64 qam	3
3	25800000	45.3	5120	64 qam	4
4	39400000	46	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	2	0
4	ATDMA	0	0	0	0

[jbrennand]

Nothing untowards there- a few T3's may be an issue but need to see if they are historical or increasing - post up the Network logs as well - and BQM looks fine

You say VM know there is an issue they cant fix? Why what is it they cant fix? Overutilisation perhaps ? If so there is no evidence for that on the BQM.

Have you checked recently for “known network faults”

As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level

[KamB205]

Hello, there are no faults in my area but it seems like the wifi is having more issues and is getting slower, GeForce Now is lagging as well but I don’t know why?

[gary_dexter]

How are wired device speeds in comparison?

[Tom_W1]

Hi @KamB205, thanks for your post and sorry to hear of your connectivity issues.

I'm just going to pop you a PM so I can confirm your account details, and make sure that I'm accessing the right details so I can get the right info to you.

I'll hope that's okay and I'll get this sent right away!

Regards

[KamB205]

Hello,

that’s fine mate, just send a PM.

[Lee_R]

Hi @KamB205 thanks for getting back to us.

I am sorry we've not yet reached out via PM.  I will send one just now.

Regards

Lee_R