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20-03-2021 08:56 - edited 20-03-2021 09:03
I'm having an issue with my internet (not Wifi) keeps dropping for approx 1 minute, this happens from 25-30 times over a 24 hour period, this is been going on for about a year.
! had an older Hub 2 in Modem Mode linked to an Asus Ac68U.
So far I have:
Problem is still happening taking out the internet to all devices for a minute period:
Date and time | Status |
03/20/2021 7:05:48 AM | Online |
03/20/2021 7:05:22 AM | No internet connection |
03/20/2021 7:05:21 AM | No internet connection. Wi-Fi/Ethernet OK |
03/20/2021 7:04:58 AM | No internet connection |
03/20/2021 7:04:51 AM | No internet connection. Wi-Fi/Ethernet OK |
03/20/2021 7:04:42 AM | No internet connection |
03/20/2021 7:04:24 AM | No internet connection. Wi-Fi/Ethernet OK |
03/20/2021 7:04:15 AM | Online |
03/20/2021 7:04:12 AM | No internet connection. Wi-Fi/Ethernet OK |
03/20/2021 7:04:03 AM | Online |
03/20/2021 7:03:45 AM | No internet connection. Wi-Fi/Ethernet OK |
03/20/2021 7:03:38 AM | Online |
03/20/2021 7:03:33 AM | No internet connection. Wi-Fi/Ethernet OK |
03/20/2021 7:03:31 AM | No internet connection |
03/20/2021 7:02:57 AM | No internet connection. Wi-Fi/Ethernet OK |
03/20/2021 7:02:47 AM | Online |
03/20/2021 7:02:27 AM | No internet connection. Wi-Fi/Ethernet OK |
03/20/2021 7:02:19 AM | Online |
03/20/2021 7:02:06 AM | No internet connection. Wi-Fi/Ethernet OK |
03/20/2021 6:15:39 AM | Online |
03/20/2021 6:15:39 AM | No internet connection. Wi-Fi/Ethernet OK |
03/20/2021 3:59:44 AM | Online |
I’m pretty much at my wits end. I’ve reset the Hub 3 yesterday and rebooted this to no avail.
This problem has spanned 4 separate routers, including the monstrously powerful AX11000 which gives a solid 180 meg connection at the opposite end of the house, so I have discounted this being an environmental wifi issue.
There are no other wifi signals impacting on my property.
Virgin seem pretty unsure themselves beyond replacing the router again.
Answered! Go to Answer
on 20-03-2021 15:11
22-03-2021 07:59 - edited 22-03-2021 08:01
John,
thanks for the ster towards the broadband monitor, very helpful. I ran this for 24 hours,
I'm not totally sure how to interpret this though!
on 22-03-2021 14:45
Hi Sherbet66
Thank you for your post and for providing the logs and BQM.
I have reviewed the information provided alongside your equipment from our side and everything does appear to be working within spec with no obvious issues.
With the internet disconnecting, is this happening on both wired and wireless connections please?
Thanks
on 31-03-2021 11:45
Thanks for popping back and updating the thread Shebert66.
We have a great community with many users who have a whole wealth of knowledge so even if the issue is outside of Virgin Media, you can still continue to post and get help from the Community itself.
Take care and if you do have any further issues, let us know.
Thanks,
on 20-03-2021 15:11
22-03-2021 07:59 - edited 22-03-2021 08:01
John,
thanks for the ster towards the broadband monitor, very helpful. I ran this for 24 hours,
I'm not totally sure how to interpret this though!
on 22-03-2021 14:45
Hi Sherbet66
Thank you for your post and for providing the logs and BQM.
I have reviewed the information provided alongside your equipment from our side and everything does appear to be working within spec with no obvious issues.
With the internet disconnecting, is this happening on both wired and wireless connections please?
Thanks
on 31-03-2021 04:39
Hi,
Thanks to the Broadband monitor and feedback from folk here I have ruled out Virgin as being the cause of this issue, many thanks all.
on 31-03-2021 11:45
Thanks for popping back and updating the thread Shebert66.
We have a great community with many users who have a whole wealth of knowledge so even if the issue is outside of Virgin Media, you can still continue to post and get help from the Community itself.
Take care and if you do have any further issues, let us know.
Thanks,