Virgin Media Community

[designerk]

3 months ago I moved to a new house and transferred my 50mbit line.
I used it for the first week without any problems. But then we started having problems. Wi-fi was constantly disconnected. Then I changed the package and switched to the 100GB TV package. TV Box could not connect to wi-fi in the first week. Service arrived and connected the cable and box. But we continued to have connection problems every day. The wi-fi connection kept disconnecting. At certain times of the day, the connection speed drops to 4-5mbit. Now, the connection is constantly disconnected and we encounter the password screen.

I am having this problem with 1 laptop + 3 mobile devices connected. I am currently using only 1 laptop and 1 iPhone phone actively. All other devices are inactive. But the problem still persists.

My computer is a 2014 Macbook and no ethernet access. Please do not suggest me to check with ethernet. Because the problem is with the hub's wifi feature. I guess the hub needs to change but I don't know how this will happen.

[gary_dexter]

Unless you can check with a wired connection there's little more advice that can be given

[designerk]

my problem is that the wi-fi connection is disconnected with all devices. What is the purpose of testing with cable?

I am currently able to reply to you by connecting the internet of my phone

[jbrennand]

My 2015 Macbook Air connects fine on ethernet. Get a USB3-RJ45 ethernet adapter.

[designerk]

Thanks but I don't want to use an ethernet connection. This is a laptop, not a desktop computer. I have the same problem on all devices

[jbrennand]

OK your call. But then we dont know whether your issue is just wifi which is easily solvable or a network connection issue which may not be.

Call in to VM (08.00 is the best time) and see what they say when they test your connection.

[gary_dexter]

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@designerk wrote:

Thanks but I don't want to use an ethernet connection. This is a laptop, not a desktop computer. I have the same problem on all devices

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So? I connect my laptop by Ethernet.

You need to test with a wired device to ascertain if it's a line issue or just a wifi issue.