on 20-07-2021 09:44
Hi All, I have the hub 3 and in the last few days my wifi channels have been simply disappearing. I split my channels into 2 and 5 GHz. I've had very little issues but since Saturday in the morning and in the evening for 1 hour both channels disappear from all connected devices and I lose connection.
I have wifi boosters set-up and these also lose connection, all cables are secured, I've done multiple hard resets, flushed the DNS but nothing works, the channels just reappear as if nothing happened.
Anyone else experiencing this or have any further tips?
on 20-07-2021 10:14
20-07-2021 10:18 - edited 20-07-2021 10:18
See how you go with a further reset but it sounds like you've already tried that.
You're likely best to put the hub in modem mode and use your own mesh system which should eliminate the need for those boosters.
20-07-2021 10:19 - edited 20-07-2021 10:20
Sorry I should have mentioned I've done this also, the pin hole reset. As I mentioned it's as if nothing happened, both channels disappear from the network screen then reappear so I can't even try to connect to them.
on 20-07-2021 10:35
on 20-07-2021 10:41
on 20-07-2021 10:49
on 22-07-2021 11:41
Hi @deancall88,
Welcome to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your WiFi Channels.
I was able to locate your account and look into this a little further for you. After looking at your Hub uptime, I can see that the Hub has not been rebooted or reset in 44 days.
As previously advised, please complete a Pin-Hole Reset on your Hub. After that, please split your channels as you normally would and let us know if this has helped with the issue.
Keep us updated and let us know how you're getting on.
Thanks! 🙂
on 23-07-2021 12:03
on 23-07-2021 12:23
Hi @deancall88,
Thanks for coming back to me about this issue.
After taking another look at your account, I can still see that your Hub uptime is showing as the Hub has not been rebooted or reset in 45 days. It would be best to reboot or reset your Hub to clear any issues on the line.
I looked a little further into the issue, and as you stated, there is no area issue impacting your services, but our system was able to pick up on a short term Connectivity issue. I think rebooting will definitely help clear this out.
Have you set up a BQM chart? This will help us monitor any drop outs that you may be experiencing and help us keep track as to when this is happening.
Please set this up and let us know how you're getting on after 24 hours of monitoring your connection.
Thanks! 🙂