on 17-03-2023 11:33
Hi,
so i have recently joined the 1Gig Broadband service. All is well and and the speed is optimal. I have noticed that there is no wifi coverage or very little in my lounge. I have scanned all the other rooms in the house using the Virgin Media Connect App and they are fine. I am however unable to scan the lounge as the wifi keeps dropping out. I have been told i require a wifi POD. How do i go about getting one of these. I am using the HUB 5.0
I have tried contacting you many a times on 0345 454 1111 and i cant get through to anyone. Not a great start for a new customer.
Any help to resolve this matter would be very much appreciated.
Nadia
Answered! Go to Answer
on 24-03-2023 09:55
Hi Nadia,
Thanks for your message, I'm pleased to hear the WiFi Pod has helped resolve the WiFi black spot for you.
Let us know if you need anything else, and have a great weekend 😊
on 17-03-2023 15:44
on 17-03-2023 15:57
Thanks for the swift reply John. I have tried to contact Virgin Media on the said number but failed to get through to anyone meaningful. I shall wait for Virgin Media to respond here.
Cheers
Nadia
on 19-03-2023 16:18
Hi Nadia,
Welcome to the Community Forums. Thank you for your post.
I'm sorry to hear you're having issues with your WiFi coverage in the home, and you've struggled to reach us. I'll be happy to get some WiFi Pods ordered for you.
I've dropped you a private message - look out for the purple envelope in the top right corner 😃
on 19-03-2023 21:06
Thanks Beth. Will respond to you privately.
Kind Regards
Nadia
on 24-03-2023 09:55
Hi Nadia,
Thanks for your message, I'm pleased to hear the WiFi Pod has helped resolve the WiFi black spot for you.
Let us know if you need anything else, and have a great weekend 😊