WiFi reboot

[NUCCIBEAR11]

Evening all, has anybody else’s Virgin WiFi switch off for 10 maybe 15 minutes every evening, it’s so frustrating when you pay so much for it ? 

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[legacy1]

Do you have problems by wire?

[Sabrina_B]

Hi @NUCCIBEAR11 👋, welcome to the Community Forum and your first post 😍. We are sorry that you are facing this WiFi issue, its not the ideal situation we like to have our customers in😢. 

We have checked on your behalf and found that there is an existing outage in your area (here is the reference number: F010548289)  that has been causing some of the issues that you have been experiencing, as others shall be in your area, do not worry our engineers are in the area fixing the problem 🔧. While we do have an estimated fix date: 16/03 10:15am, it is liable to change. If you have not already sign yourself up for the updates of any completions and changes.

Should you be facing problems further after the estimated fix date, contact us again so that we can look further into this for you.

Please keep us updated with this. 

Syd