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Louis108
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Message 1 of 8
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WiFi problems

All my devices connected to the WiFi have all gone off, tries re booting the hub no luck, tried switching the channels no luck, when it does connect I get a very poor signal, any ideas ?

cheers

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jbrennand
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Re: WiFi problems

Are you ethernet cable connected devices also dropping off network connection ?  Which hub model do you have?


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes, Superhub2 with VIVID 200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Louis108
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Re: WiFi problems

Its the super hub, internet is fine connected by ethernet cable.

cheers

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jbrennand
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Re: WiFi problems

Superhub 1 or 2 or 2ac ? It will be printed on the label on the base/side/drawer.


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes, Superhub2 with VIVID 200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Louis108
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Re: WiFi problems

Just says super hub so imagine its 1 ?

cheers

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jbrennand
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Re: WiFi problems

Ah... that antique doorstop Smiley Happy  You need to be updated to the Hub3 - VM dont repair Hubs of that vintage.  So you could wait on here for up to a week for a VM staff member pick this up to sort you - or for quicker resolution - the best option is to call 150 or 0345 454 1111 options 1-1-4-5 "thinking of leaving" then “technical issues” – (They are open Monday - Friday 8am - 8pm and on Saturday from 8am - 6pm. - 08.01 is best!) you usually get a UK call centre (it might still be a 30’+ wait to connect though) who are more understanding and helpful.  Tell them you are planning to leave for BT if you cant get an engineer to fix the SH wifi and they will sort it for you as it’s their job to keep customers.  They will probably want you to upgrade your package on a new 12 months contract which you can take or leave - but it is a good opportunity to get a better package/upgrade at a good discounted price.  Anyway see what they say and whether its attractive or not.


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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes, Superhub2 with VIVID 200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Louis108
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Re: WiFi problems

Ok thanks for that ile get in contact.

cheers

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Kayblow76
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Message 8 of 8
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Re: WiFi problems

Wifi works intermittently. It works during the day and then lose connection at night. This happens almost every other day and it’s beeb ongoing for a month now. 

I’ve tried switching off & on, resetting hub but problem persist.

any ideas on what’s wrong???

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