on 12-03-2023 16:30
Hi all,
I am so frustrated! I had an engineer out 10 days ago now, who advised I order a wifi pod since my wifi is essentially nonexistent.
The connect app doesn’t give me the option, Twitter was useless and I went round and round on the phone.
Does anyone have any idea how I can order one? Help!! I’m paying for services I’m not using and it’s a little frustrating now!!!
on 12-03-2023 16:33
on 12-03-2023 17:52
Sorry, but those are all just a bunch of words that mean nothing to me.
🤷♀️
12-03-2023 18:47 - edited 12-03-2023 18:49
Ok so the hub wifi is bad even in the same room? then a pod may not help meaning you need a new hub really.
Or you can look at 3rd party routers like
https://www.amazon.co.uk/RT-AX55-Dual-band-MU-MIMO-AiProtection-Adaptive/dp/B08CBC9B7X/ref=sr_1_7?dc...
https://www.amazon.co.uk/ZyXEL-Armor-Multi-Gigabit-AC2600-Router/dp/B08KGSQWTT/ref=sr_1_3?dchild=1&k...
or cheaper
https://www.amazon.co.uk/Archer-C6-Wireless-Supports-Parental/dp/B07L5YRYF4/ref=sr_1_4?crid=FZU9SF9L...
plus cable
SEBSON CAT7 Ethernet Cable 1m, LAN Patch Cable 10 Gbit/s High Speed, S-FTP shielded, RJ45 Network Ca...
and put the hub in modem mode
https://www.virginmedia.com/help/broadband/reboot-or-reset-hub
on 12-03-2023 18:53
on 12-03-2023 19:17
I’m in the right place for a human that knows what they’re doing to send me a pod thing?
I have the right package to get one, and the engineer told me it will fix the problem but trying to get someone on the phone to send me one is a nightmare!!
on 14-03-2023 20:03
Hi PrincessSalem,
Thanks for taking the time to post about your issues in the Community. ⭐
It's great to hear you're looking at having WiFi Pods. Our new WiFi Max service allows you to have up to 3 pods. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The pods can only be sent out one at a time too.
To get the ball rolling on your first pod, we will need to confirm some information with you.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,