WiFi pods/Connect app not working

[RockheadGaz]

Hi,

Can anyone point me in the direction of who to contact regarding getting wifi pods? My wifi connection drops out regularly at the opposite end of my house from the router, where, unfortunately, my wife has her office set up. I've tried the Virgin Connect app but can't get past the "Hub installing..." screen.

Any help is much appreciated.

Thanks all.

[newapollo · Accepted solution]

Hi @RockheadGaz 

If the Connect app isn't getting past the hub installing screen then you can call  0800 064 3850 to order the first one.

Please note they are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8  a month.

[Matthew_ML]

Hey there, RockheadGaz, thank you for reaching out and a warm welcome to the community I am sorry to hear about this pod issues.

I have taken a look at our side and I can see you've spoke to someone since this post, did they manage to get this resolved for you at all? Thanks 

[RockheadGaz]

Hey,

I managed to add WiFi Max onto my account via the website by going in to change my package, so my new WiFi pod is on the way.

Thanks to everyone for the help, it's much appreciated.

[David_Bn]

Thanks for the update @RockheadGaz, and I'm pleased to hear that our team have been able to have this resolved for you.

Do feel free to come back to us if anything further is required.

Kindest regards,

David_Bn