on 16-05-2022 20:47
Hi, my WiFi pod has been flashing for almost 24 hours. I've looked on here and have learned that it might not be registered on my account.
Can someone on Virgin Media help please?
In addition, on this page - https://www.virginmedia.com/help/broadband/set-up-intelligent-wifi, under "WiFi Pod Performance" and then "My lights are pulsing for longer than expected", the link to WiFi Pods Troubleshooting Guide does not work.
This is the link which isn't working -
Answered! Go to Answer
on 16-05-2022 21:52
on 16-05-2022 21:31
As you say probably not registered on your account, to make sure plug it in next to the router and see if it connects, else it'll probably if you call CS to add it's mac address to your account.
on 16-05-2022 21:52
on 16-05-2022 21:59
on 16-05-2022 22:00
just to throw a question in - did it come from VM - theres a few for sale on other sites - if it came from VM then the advice above is correct if you 'acquired' it by other means look to get your money back it will never work for you
on 16-05-2022 22:22
on 17-05-2022 09:27
I called VM helpline and they renamed my hub to check if I could see it and I could. They asked me to do a pinhole reset on the Pod, plug in next to the router and the lights went off after about 10 mins which is correct. Relocated the Pod to its real home and lights have now stopped flashing (which is correct). I’ll wait now for 24 hours and I think we’re solved. Thank you all.