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Shippa72
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WiFi / phone issue

My WiFi and phone no longer working after I moved my booster from one room to another room upstairs. 

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jb66
Alessandro Volta
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Re: WiFi / phone issue

Put it back where it was to see if it starts working again

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Shippa72
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Re: WiFi / phone issue

Have moved it back. Bizarrely WiFi now working but phone landline isn’t. No dial tone on phone. Before I moved the booster back, I could hear a dial tone but when I rang a number it wouldn’t dial / connect. Also if called my landline, the landline wouldn’t ring. 

It’s strange that when I move the booster (to sons room for Xbox) it wrecks the WiFi connection. Wife works from home so needs WiFi 🙈

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Forum Team
Forum Team
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Re: WiFi / phone issue

Hi Shippa72, 

 

Thanks for your post and welcome to our community.

 

Sorry to hear you're having a few issues with the services. 

 

Are you still having an issue with the line today? I've run through a few health checks and everything seems fine from our side.

 

In regards to the boosters, have you been through the scan in our connect app in the room that has the issue?

 

Alex_Rm

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