WiFi not working

[abubakrK]

Internet goes down most nights at 11.30pm 
Poor connection throughout the day.  Getting through to virgin tech impossible. Is there no out of hours phone number??!? 

People that work throughout the night and the WiFi goes off, what are they supposed to do. Terrible service.

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.

VM will not dispatch any technicians while an area fault exists.

If no faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Adri_G]

Hi abubakrK, thank you for your post and sorry to hear of the issue with your services during nighttime when our support lines are closed.

Could you please give us an update on this since you last posted?
Did you follow the advice from Tudor above and how have things gone since then?

Let us know if this issue is still ongoing and if you've managed to speak to the team about this or not yet, happy to assist further with it.