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WiFi not working on and off for 3wks

Montiban66
Tuning in

on ‎25-10-2021 21:21

Evening all. Just wondering if anyone has any advice regarding a different router to use? Virgin clearly can’t be bothered to fix mine. Been waiting 3 weeks to get a resolution to the problem. Umpteen calls WhatsApp messages and general **bleep** from virgin. Any assistance would be greatly appreciated. 

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎25-10-2021 21:33

If you fully explain your problem someone on the board may be able to help. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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legacy1
Alessandro Volta

on ‎25-10-2021 22:25

Any better with the hub in modem mode and get a better wireless router with 1Gb ports?

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BQM, Test for outgoing ports and SSL/L2TP VPN test

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Chris_W1
Forum Team
Forum Team

on ‎28-10-2021 12:02

Hi Montiban66, thanks for the message. I am sorry to hear that you are having issues with the WiFI connection. Would you be able to confirm the following: 

 

  • How many devices are connected?
  • Does this happen when you only connect one device?
  • Is there an error message showing? 
  • Does rebooting the box change anything?
  • Which hub are you currently using? 
  • How is the connection on a wired connection?

Chris

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