WiFi not working after power cut

[Justdan88]

Hello. I had a power cut this morning for roughly 3 hours. The power has now restored and the Hub is powered up but is flashing green at the bottom (the WiFi icon is solid green). However nothing is connecting to the hub and we have no internet at all. I have tried all trouble shooting suggestions but nothing works. Is this common, Any advice please?

[Andy766702]

I've resorted to buying a ups to allow a battery to kick on power cuts or when I do electrical work 

[Carley_S]

Thank you for keeping us updated @Andy766702 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).

[Andy766702]

As requested by vurgin I had to power off my hub to ensure I get the updated 100mb upload speed. Upon powering off I once again had to do my usual pinhole reset and redo my personal SSIDs again. More time wasted.

[Ryan_N]

Sorry to hear about this, Andy766702. 

Can you let me know how things are looking for you at the moment? 

Cheers, 

Ryan. 

[Andy766702]

Hi, 

After spending 20 mins setting everything up again with my own SSID and guest network thinks are ok. It is just frustrating this happens. Do virgin know about this issue and will there be a fix?

[Kain_W]

Sincere apologies for the issues faced there Andy766702,

I'm glad that the service has returned however! 

Currently there isn't any area fault raised for this, to clarify when you are completing work is the Hub switched off beforehand?

Also is this happening just from the Hub rebooting at all?

Regards,

[Andy766702]

Hi Kain,

I'm loosing faith in getting this resolved. My fear is going on holiday then a power cut occurs and my home has no WiFi which means the doorbell camera fails, automatic holiday mode lighting fails and automated WiFi watering in the garden fails. Is this being looked into at all by a team at virgin. The problem occurs when I do a reboot of the hub and power cuts.

[Sabrina_B]

Hi @Andy766702 👋.

Apologies Kain is unavailable right now and asked me to assist in his absence. Since your last message how has the service been up until now, have you faced any issues at all?

Please let me know. 

Sabrina

[Tasha4]

Hi Sabrina, I have the same issue, any ideas on how I can get the Wi-Fi back up, so far we’ve been told we’ll have to pay for a technician to come out on Friday.

[Sabrina_B]

Hi Tasha.

Thanks for reaching out to us. We can certainly assist you with your WiFi issues, we would need to bring you in for a private message to discuss this and resolve. Please look out for the envelope on the top right of your web browser or if you are using a mobile device it will be located under your profile icon.

Thanks.

Sabrina