Virgin Media Community

[Morgan1979]

My WiFi keeps dropping I’ve reset loads of times but still same my kids are going mad 

[jbrennand]

See this
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Can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

Also, can you Check for any “known network faults first - Try in 2 places

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

Report back....

[Steven_L]

Hey Morgan1979,

I'm sorry to hear of the issues that you've been having with your connection, I have looked into your account and cannot see anything that would be causing such issues.

How has your connection been running since you last posted?

Kind Regards,

Steven_L