on 02-02-2023 21:49
I recently upgraded from 350 to 500mbps WiFi. As soon as that happened my second ethernet connection (from the back of my virgin router to another one in the garden office) stopped working altogether. Not only is the router in the garden office not working but when plugging directly into a laptop the there is no connection.
on 03-02-2023 00:27
on 03-02-2023 07:22
Hub 4. No change. No, it's still in router mode. The hub still works, it's the connection to the garden office that doesn't. Thanks
on 03-02-2023 11:28
on 03-02-2023 11:53
It was working fine until this upgrade
on 03-02-2023 13:56
on 03-02-2023 14:45
on 05-02-2023 17:14
The hub 4 is in router mode. We use it for WiFi, as well as having the TV connected by ethernet.
The router in the garden is a TP link, but I know the issue isn't that because the ethernet that runs directly from the hub 4 to the garden room isn't working, even when I plug a laptop in via ethernet.
And this setup was working fine until my recent upgrade.
on 05-02-2023 20:29
on 08-02-2023 08:54
Hi Kanu79,
Thanks for using the forums to get this issue with your Hub 4's ethernet connection looked into, I am sorry it seems to have coincided with the recent upgrade you signed up to.
I have taken some time to look into your services on my side and cannot see any major issues with your Hub.
However, as you've mentioned you have a 3rd party router connected to the Ethernet port that is not working, I have some advice that may help get it working again -
If you wish to use your own 3rd party router then the Hub must be set to 'Modem Mode'. Currently the Hub is in it's default mode.
The Hub's settings can be changed by logging into the Hub's GUI by typing 192.168.0.1 into the URL bar of a web browser and entering the Settings password - the default password is printed on the label on the bottom of the device.
Please let us know if this helps. Our VIP's like @jbrennand and others will be able to give further advice on handling the 3rd party router if that is found to be the issue 😊
If you feel the issue is primarily within your Hub's remit then I would go onto your online account and perform a diagnostic test to see if that detects any problems.
Please let us know how you get on!
Thanks,
Megan_L