WiFi keeps cutting out

[Benvince22]

Hi, my WiFi keeps cutting out I've had an engineer out and he said he fixed the line only for the problem to persist. I've rang virgin to ask for a new hub but they want an engineer to bring one instead of just sending out a replacement. Now here's the tricky part... They won't give me a time that I'll be home (I have no work holiday left) and threaten a £25 charge if I miss said appointment. So I'm stuck paying for a service I'm not receiving. I've asked about cancelling due to the lack of support but they're holding me ransom with a £300 cancellation fee in these hard times. Someone please help 

[legacy1]

If wired PC is fine then all hubs have wifi problems look at getting your own wifi router with 1Gb ports and put hub in modem mode.

[jbrennand]

To build on legacy1's reply, see this.....
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Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
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If it is a wifi only issue then to address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. Its now called… Wifi Max see…….

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

You would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.

[Benvince22 · Accepted solution]

It's been fine until I upgraded to virgin 360 the WiFi light on the hub just keeps flickering like there's something wrong with it. Everything else works fine while connected via ethernet. The engineer that came out a time before but didn't fix the issue said the problem is the hub but didn't sort it for me 

[jbrennand]

You havent actually answered whether ethernet cable connected devices have the same issues?

For a flickering light, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Disconnect all the connections and reconnect to be sure. Check the power cable is in firmly and not damaged. Ensure there are no “unterminated cable loose ends or loose wires on the connectors . Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling (no clips piercing, or broken sheathing) and the wall box.

did you get a different Hub when you upgraded?

[Benvince22]

sorry I thought I did everything works fine that's connected with ethernet. Checked all connections. The last engineer that came out when the issue first started checked everything and all was fine a suggested it could be the hub but didn't replace it. And no new hub when I upgraded was all done via software as we already had the latest TiVo box

[Martin_N]

Hi Benvince22,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your WiFi service. 

I have taken a look on our side and it looks as though you have an engineer visit booked in to investigate this. 

Please do let us know how the visit goes. 

^Martin