on 01-10-2021 08:33
My wifi has been dropping them instantly reconnecting multiple times a day for the last 2 weeks meaning working from home has been a nightmare and online gaming is almost impossible. Have tried everything to resolve situation. Can anyone shed light on what is going on? Many thanks…
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 1 | 38 | 256 qam | 1 |
2 | 147000000 | 0.5 | 38 | 256 qam | 2 |
3 | 155000000 | 0.2 | 38 | 256 qam | 3 |
4 | 163000000 | 0 | 38 | 256 qam | 4 |
5 | 171000000 | 0 | 38 | 256 qam | 5 |
6 | 179000000 | -0.2 | 38 | 256 qam | 6 |
7 | 187000000 | -0.5 | 38 | 256 qam | 7 |
8 | 195000000 | -1 | 38 | 256 qam | 8 |
9 | 203000000 | -1.2 | 38 | 256 qam | 9 |
10 | 211000000 | -1.4 | 38 | 256 qam | 10 |
11 | 219000000 | -1.5 | 38 | 256 qam | 11 |
12 | 227000000 | -1.7 | 38 | 256 qam | 12 |
13 | 235000000 | -1.7 | 38 | 256 qam | 13 |
14 | 243000000 | -1.9 | 38 | 256 qam | 14 |
15 | 251000000 | -2 | 38 | 256 qam | 15 |
16 | 259000000 | -1.9 | 38 | 256 qam | 16 |
17 | 267000000 | -2 | 38 | 256 qam | 17 |
18 | 275000000 | -2 | 38 | 256 qam | 18 |
19 | 283000000 | -2 | 38 | 256 qam | 19 |
20 | 291000000 | -2 | 38 | 256 qam | 20 |
21 | 299000000 | -2 | 38 | 256 qam | 21 |
22 | 307000000 | -2.2 | 38 | 256 qam | 22 |
23 | 315000000 | -2.2 | 38 | 256 qam | 23 |
24 | 323000000 | -2.7 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 152075 | 57065 | ||||||||||||||||||||||||||||||||||||||||||||||||
2 | Locked | 38.9 | 3069 | 12011 | ||||||||||||||||||||||||||||||||||||||||||||||||
3 | Locked | 38.9 | 190209 | 22588 | ||||||||||||||||||||||||||||||||||||||||||||||||
4 | Locked | 38.6 | 234235 | 99219 | ||||||||||||||||||||||||||||||||||||||||||||||||
5 | Locked | 38.9 | 560 | 6173 | ||||||||||||||||||||||||||||||||||||||||||||||||
6 | Locked | 38.6 | 106943 | 50145 | ||||||||||||||||||||||||||||||||||||||||||||||||
7 | Locked | 38.9 | 108503 | 4482 | ||||||||||||||||||||||||||||||||||||||||||||||||
8 | Locked | 38.9 | 9 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
9 | Locked | 38.6 | 10 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
10 | Locked | 38.9 | 8 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
11 | Locked | 38.9 | 10 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
12 | Locked | 38.9 | 6 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
13 | Locked | 38.9 | 12 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
14 | Locked | 38.9 | 19 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
15 | Locked | 38.9 | 6 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
16 | Locked | 38.9 | 12 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
17 | Locked | 38.6 | 10 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
18 | Locked | 38.9 | 13 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
19 | Locked | 38.9 | 11 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
20 | Locked | 38.6 | 13 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
21 | Locked | 38.9 | 13 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
22 | Locked | 38.9 | 13 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
23 | Locked | 38.9 | 25 | 0 | ||||||||||||||||||||||||||||||||||||||||||||||||
24 | Locked | 38.9 | 19 | 0 Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
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01-10-2021 09:03 - edited 01-10-2021 09:04
do you have wired connections - if so do they drop
the levels say something is wrong - too many pre and post rs errors on some channels and you upstream is not good - 2 channels are to high and all are on 16qam they should be 64
2 things to try - check all coax connections are tight to the hub and do a full reset and see if either or both help - post back with another set of levels after you have tried that - if its the same you need a tech - ring it in or wait here for VM
on 01-10-2021 09:03
@olirichards123 wrote:My wifi has been dropping them instantly reconnecting multiple times a day for the last 2 weeks
Others should be along to interpret the data but... does this also affect wired connections and therefore point at an underlying broadband problem? Or is this only affecting wireless and potentially a router issue?
Do you have a BQM running? If not, please set one up. Takes about 10-15minutes, monitors your connection 24/7 and provides good diagnosis of underlying issues.
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on 01-10-2021 09:25
Thanks for response. Internet cuts off for wired devices too. In process of setting up BQM. How long does it take for results to show on graph? Thanks ..
on 01-10-2021 09:26
Done all of above. Unfortunately same statistics. Looks like it’s a waiting game for a technician. However seen similar issues within this forum and a technician can’t seem to fix the issue. Here’s hoping. Many thx
on 01-10-2021 09:44
Thanks for response. Internet cuts off for wired devices too. In process of setting up BQM. How long does it take for results to show on graph? Thanks ..
on 01-10-2021 10:04
@olirichards123 wrote:Thanks for response. Internet cuts off for wired devices too. In process of setting up BQM. How long does it take for results to show on graph? Thanks ..
The graph should show straightaway and the data will build over time - there should be something meaningful after a few hours then days.
It looks like there's probably an issue on your broadband line given the error count and symptoms. It's best to avoid mentioning 'WiFi' when raising such as 'helpdesks' will just focus on the wireless connection within your home/premises whilst the actual problem lies elsewhere.....
on 01-10-2021 10:10
Okay thank you I will avoid using that from now on. Thanks for getting in touch
on 03-10-2021 11:59
Hi @olirichards123 thanks for posting and welcome to our community.
I am sorry to hear of your internet frequently cutting out. I would like to take a closer look at this for you. I am going to send you a private message.
Regards
Lee_R
on 03-10-2021 14:48
Hi olirichards123 thanks for confirming your details
I am sorry, I can confirm there is an issue impacting your area that explains your connection issues. It currently has an estimated fix date of 8th October 2021 at 10:40am.
Regards
Lee_R