WiFi keeps cutting out multiple times a day.

[olirichards123]

My wifi has been dropping them instantly reconnecting multiple times a day for the last 2 weeks meaning working from home has been a nightmare and online gaming is almost impossible. Have tried everything to resolve situation. Can anyone shed light on what is going on? Many thanks…

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	1	38	256 qam	1
2	147000000	0.5	38	256 qam	2
3	155000000	0.2	38	256 qam	3
4	163000000	0	38	256 qam	4
5	171000000	0	38	256 qam	5
6	179000000	-0.2	38	256 qam	6
7	187000000	-0.5	38	256 qam	7
8	195000000	-1	38	256 qam	8
9	203000000	-1.2	38	256 qam	9
10	211000000	-1.4	38	256 qam	10
11	219000000	-1.5	38	256 qam	11
12	227000000	-1.7	38	256 qam	12
13	235000000	-1.7	38	256 qam	13
14	243000000	-1.9	38	256 qam	14
15	251000000	-2	38	256 qam	15
16	259000000	-1.9	38	256 qam	16
17	267000000	-2	38	256 qam	17
18	275000000	-2	38	256 qam	18
19	283000000	-2	38	256 qam	19
20	291000000	-2	38	256 qam	20
21	299000000	-2	38	256 qam	21
22	307000000	-2.2	38	256 qam	22
23	315000000	-2.2	38	256 qam	23
24	323000000	-2.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	152075	57065
2	Locked	38.9	3069	12011
3	Locked	38.9	190209	22588
4	Locked	38.6	234235	99219
5	Locked	38.9	560	6173
6	Locked	38.6	106943	50145
7	Locked	38.9	108503	4482
8	Locked	38.9	9	0
9	Locked	38.6	10	0
10	Locked	38.9	8	0
11	Locked	38.9	10	0
12	Locked	38.9	6	0
13	Locked	38.9	12	0
14	Locked	38.9	19	0
15	Locked	38.9	6	0
16	Locked	38.9	12	0
17	Locked	38.6	10	0
18	Locked	38.9	13	0
19	Locked	38.9	11	0
20	Locked	38.6	13	0
21	Locked	38.9	13	0
22	Locked	38.9	13	0
23	Locked	38.9	25	0
24	Locked	38.9	19	0 Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 60300000 51 5120 16 qam 1 2 53700000 51.3 5120 16 qam 2 3 39399644 49.5 5120 16 qam 4 4 46199643 49.5 5120 16 qam 3 Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 22:44:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 22:07:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 22:06:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 20:09:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 20:09:34noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 20:07:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 20:07:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 20:06:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:42:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:42:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:41:49Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:38:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:38:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:37:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:36:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 17:36:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 17:31:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 12:28:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 12:27:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[olirichards123]

Excellent thank you so much for your help.

[Steven_L]

Thanks for coming back to us @olirichards123, please keep us updated with what happens. 

Regards,

Steven_L

[olirichards123]

Still having the same issues. Is this issue still due to be fixed 8th October Am? Many thanks.

[olirichards123]

Despite the “fix” on Friday 8th October, I am still having the exact same issues. Can anyone help. Many thanks 

[Robert_P]

Sorry to hear this hasn't improved at all olirichards123, from looking at the account there are no issues showing in your area. 

From checking the connection and equipment there does seem to be some power level issues on a few of your downstream channels which will require a technician. I will send you a Private Message to get some more details to help arrange this.

Thanks

Rob

[olirichards123]

Excellent thank you.

[Robert_P]

You're welcome olirichards123.

RP