WiFi keeps cutting out multiple times a day.

[olirichards123]

My wifi has been dropping them instantly reconnecting multiple times a day for the last 2 weeks meaning working from home has been a nightmare and online gaming is almost impossible. Have tried everything to resolve situation. Can anyone shed light on what is going on? Many thanks…

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	1	38	256 qam	1
2	147000000	0.5	38	256 qam	2
3	155000000	0.2	38	256 qam	3
4	163000000	0	38	256 qam	4
5	171000000	0	38	256 qam	5
6	179000000	-0.2	38	256 qam	6
7	187000000	-0.5	38	256 qam	7
8	195000000	-1	38	256 qam	8
9	203000000	-1.2	38	256 qam	9
10	211000000	-1.4	38	256 qam	10
11	219000000	-1.5	38	256 qam	11
12	227000000	-1.7	38	256 qam	12
13	235000000	-1.7	38	256 qam	13
14	243000000	-1.9	38	256 qam	14
15	251000000	-2	38	256 qam	15
16	259000000	-1.9	38	256 qam	16
17	267000000	-2	38	256 qam	17
18	275000000	-2	38	256 qam	18
19	283000000	-2	38	256 qam	19
20	291000000	-2	38	256 qam	20
21	299000000	-2	38	256 qam	21
22	307000000	-2.2	38	256 qam	22
23	315000000	-2.2	38	256 qam	23
24	323000000	-2.7	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	152075	57065
2	Locked	38.9	3069	12011
3	Locked	38.9	190209	22588
4	Locked	38.6	234235	99219
5	Locked	38.9	560	6173
6	Locked	38.6	106943	50145
7	Locked	38.9	108503	4482
8	Locked	38.9	9	0
9	Locked	38.6	10	0
10	Locked	38.9	8	0
11	Locked	38.9	10	0
12	Locked	38.9	6	0
13	Locked	38.9	12	0
14	Locked	38.9	19	0
15	Locked	38.9	6	0
16	Locked	38.9	12	0
17	Locked	38.6	10	0
18	Locked	38.9	13	0
19	Locked	38.9	11	0
20	Locked	38.6	13	0
21	Locked	38.9	13	0
22	Locked	38.9	13	0
23	Locked	38.9	25	0
24	Locked	38.9	19	0 Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 60300000 51 5120 16 qam 1 2 53700000 51.3 5120 16 qam 2 3 39399644 49.5 5120 16 qam 4 4 46199643 49.5 5120 16 qam 3 Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 0 22:44:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 22:07:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 22:06:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 20:09:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 20:09:34noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 20:07:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 20:07:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 20:06:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:42:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:42:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:41:49Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:38:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:38:17criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:37:16Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 19:36:49criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 17:36:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 17:31:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 12:28:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;30/09/2021 12:27:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[-tony-]

do you have wired connections - if so do they drop

the levels say something is wrong - too many pre and post rs errors on some channels and you upstream is not good - 2 channels are to high and all are on 16qam they should be 64

2 things to try - check all coax connections are tight to the hub and do a full reset and see if either or both help - post back with another set of levels after you have tried that - if its the same you need a tech - ring it in or wait here for VM

[japitts]

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@olirichards123 wrote:

My wifi has been dropping them instantly reconnecting multiple times a day for the last 2 weeks

Others should be along to interpret the data but... does this also affect wired connections and therefore point at an underlying broadband problem? Or is this only affecting wireless and potentially a router issue?

Do you have a BQM running? If not, please set one up. Takes about 10-15minutes, monitors your connection 24/7 and provides good diagnosis of underlying issues.

[olirichards123]

Thanks for response. Internet cuts off for wired devices too. In process of setting up BQM. How long does it take for results to show on graph? Thanks ..

[olirichards123]

Done all of above. Unfortunately same statistics. Looks like it’s a waiting game for a technician. However seen similar issues within this forum and a technician can’t seem to fix the issue. Here’s hoping. Many thx 

[olirichards123]

Thanks for response. Internet cuts off for wired devices too. In process of setting up BQM. How long does it take for results to show on graph? Thanks ..

[g0akc]

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@olirichards123 wrote:

Thanks for response. Internet cuts off for wired devices too. In process of setting up BQM. How long does it take for results to show on graph? Thanks ..

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The graph should show straightaway and the data will build over time - there should be something meaningful after a few hours then days.

It looks like there's probably an issue on your broadband line given the error count and symptoms.  It's best to avoid mentioning 'WiFi' when raising such as 'helpdesks' will just focus on the wireless connection within your home/premises whilst the actual problem lies elsewhere.....

[olirichards123]

Okay thank you I will avoid using that from now on. Thanks for getting in touch 

[Lee_R]

Hi @olirichards123 thanks for posting and welcome to our community.

I am sorry to hear of your internet frequently cutting out.  I would like to take a closer look at this for you.  I am going to send you a private message.

Regards

Lee_R

[Lee_R]

Hi olirichards123 thanks for confirming your details

I am sorry, I can confirm there is an issue impacting your area that explains your connection issues.  It currently has an estimated fix date of 8th October 2021 at 10:40am.

Regards

Lee_R