on 13-08-2022 18:20
Hello
I'm new to the forums and hoping for some advice before I have to suffer calling Virgin Media's help desk and being asked to carry out several tasks that I've already done.
My problem is with the Hub3.0 wifi, which appears to drop itself out momentarily at random times.
According to the hub "Network Diagnosis Tool", my home network has a few problems and everything connected to the WiFi has a poor signal and needs to be moved closer to the hub.
Yet I'm sitting 5 feet from the hub through an open doorway with my laptop showing full signal.
Is it likely a hub problem?
Your home network has a few problems.
Checking Broadband Service
Checking Telephone Service
Checking Ethernet Connections
Checking WiFi Connections
If you still think something is wrong, please check the following
1 Gateway IPv4 address is valid.
2 Your broadband connection is working.
3 Your broadband connection is ready.
4 The temperature of your Hub 3.0 is normal.
5 The status of telephone line 1 is not ready.
6 The status of telephone line 2 is not ready.
7 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
8 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
9 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
10 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
11 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
12 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
13 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
14 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
15 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
16 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
17 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
18 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
19 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
20 The device xx:xx:xx:xx:xx:xx has low signal strength, please move it closer to Hub 3.0.
21 Please place your WiFi device near the Hub 3.0.
Answered! Go to Answer
on 14-08-2022 14:29
on 14-08-2022 14:29
on 16-08-2022 14:54
Hi there brodiebrowne,
Thanks for your post and welcome back to the community.
Apologies for the service issues faced, can I ask is it just the laptop that is experiencing issues?
Also are any issues appearing on a wired connection?
Let us know,
on 16-08-2022 21:35
on 16-08-2022 21:52
Hi Kain
The problem seems to be just the WiFi side of the Hub.
Most times it isn't that noticeable as tv devices have usually buffered enough info down to keep playing, unless i'm watching Live tv through one of the apps (iPlayer/ITV Hub etc).
On occassion, I do end up having to reset the Hub...or I may just need to reboot items connected to wifi...like my laptop or Roku Players as they don't always automatically reconnect.
Regards
Craig
on 16-08-2022 22:00
on 19-08-2022 09:54
Hey brodiebrowne, thank you for confirming this.
Okay, I am going to send you a PM, so we can run some in depth tests with you as I think a WIFI pod would benefit you quite a lot.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?